07506 467218

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Dirty Paws Grooming Salon Customer Agreement and Liability Policies

Customer releases Dirty Paws Grooming Salon from any and all liabilities, financial, and otherwise, for injuries to Customer, Customer’s pet, or any other property of Customer, which arise in any way from services and/or products provided by or as a consequence of Customer’s association with Dirty Paws Grooming Salon including, but not limited to, veterinarian bills.

Customer assumes all liabilities, financial and otherwise, for the behavior and health of their pet. In consideration of the services rendered by ‘Dirty Paws Grooming Salon’ Customer waives any and all claims, actions, or demands of any nature, foreseen or unforeseen, against Dirty Paws Grooming Salon relating to the care, control, health, and/or safety of Customer’s pet arising during services performed by Dirty Paws Grooming Salon.


In Laymen's Terms

I do here by entrust my pet(s) to Dirty Paws Grooming Salon for grooming my pet(s). I am aware that all due care will be taken with my pet(s) for the safety of pet and groomer. I am aware that neglect of my pet’s coat can be a cause for problems after grooming such as clipper/brush irritation. If my pet is wiggly or doesn’t remain still during the grooming procedure accidents can happen such as nicks from clippers or scissors.


Matted Coat

In accordance with the Animal Welfare ACT 2006, I will not dematt dogs. If your dog has small knots, these can be removed, but more than that or matting in sensitive areas will be clipped off using a close blade, this is because the process of dematting a dog’s coat causes unnecessary pain and suffering to the dog. Often leaving the coat thinned and leaving the skin open to infection.  It is the Owners responsibility to look after their dogs coat between grooms, I am however very happy to advise on the best care, equipment and grooming techniques for your dog, please just ask.  If your dog is repletely matted at its grooming appointments, additional fees may be applied to your normal groom price.


Refusing Service

Customer understands that Dirty Paws Grooming Salon has the right to refuse service to Customer’s pet at any time for any reason. Customer understands that if their pet has a history of or repeatedly demonstrates aggression or biting of humans or animals, Dirty Paws Grooming Salon reserves the right to refuse service.


Legal Owner

Customer must be the legal owner of the pet. The pet must not have been exposed to distemper, rabies, or parvovirus within the past thirty (30) days and has been inoculated as indicated by records presented.



I understand that Dirty Paws Grooming Salon may take photos of my pet, before and after grooming, for their website, advertising and education.


Flea/Tick Policy

Owners are responsible for keeping their pet flea & tick free. If found during your pets groom, Ticks will be removed. Fleas will be treated with a flea shampoo and an additional fee of £5 added to their regular grooming fee.



In the event, you need to CANCEL your appointment: You must notify Dirty Paws Grooming Salon at least 48 hours prior to your scheduled appointment. Leaving a voicemail, text message at 07506 467218 or an email at [email protected] are all acceptable options. If less than 48hours notice is given or you fail to keep your appointment with Dirty Paws Grooming Salon a late cancellation fee of £10 will be applied.


Home and Property Damage

Dirty Paws Grooming Salon will not be held responsible for damages to your home, garden or property while on the service call for grooming your pet(s). As the owner or caregiver, you authorise Dirty Paws Grooming Salon to perform scheduled grooming appointments while I am away from home or property. In the case where a key is left or given for my home, Dirty Paws Grooming Salon will not be held responsible for any damages or theft to my property. I will sign an invoice/work order each time my pet is groomed as requested, and I will leave a note with my authorization [signature] for grooming should I not be home.

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Terms & Conditions

Salon opening hours

Tuesday to Saturday


Company address

Dirty Paws Grooming Salon

4 Church View

High Street


East Sussex

TN20 6AB


Tel No: 07506 467218